Our rice water is purchased at a fair price that complies with local standards. In addition to this, the Yao Women are paid for any promotional activity including, pictures, videos, and of course, their time.
Using shampoo and conditioner bars are pretty the same as using liquid shampoo and conditioner.
1. Wet your hair with warm water.
2. Wet the shampoo bar and lather it in your hand.
3. Massage it into your hair and scalp for 2 minutes.
4. Rinse thoroughly. Do the same with the conditioner bar. Just like liquid conditioner, the conditioner bar doesn't lather, just gently rub the bar until it creates some cream, then apply the cream on your hair.
We've made a video tutorial for you as well.
Serine is derived from soy. Shea butter is a nut butter. Although these pose a low risk of allergies, you should always consult medical advice from your doctor.
We aim to process all orders within 2 business days, however, during busy periods this procedure can take longer. Once your order gets dispatched, depending on your location, the delivery time is usually 6-10 business days.
We aim to process all orders within 2 business days, once your order gets dispatched, depending on your location, the delivery time is usually 6-10 business days. During busy periods, the delivery might take longer.
We offer delivery to major countries such as the UK, US, Australia, Canada, Japan, South Korea, and countries within the European Union or Schengen area. The international shipping fee is £5.95, free shipping is provided for orders over £30.
To be eligible for our returns & exchanges policy, products must have been purchased from yaosecret.com and you must provide a valid proof of purchase. Returning the products is your job and bars must be sent back at 75% or more of their original weight.
Once they've arrived at our returns warehouse, our team will take over and your return/exchange request will be processed within 2 business days.
We kindly inform you that all shipping costs for returning and exchanging items, including fees and taxes, are at your own expense.
We never resell returned bars due to health and safety measures.
For our customers in the European Union, UK, US, Canada, and Australia, no tax fee needs to be paid before receiving your package.
For other locations, the customer is responsible for any customs charges if applicable.