Yao Secret | Frequently Asked Questions

Frequently Asked Questions

We purchase our rice water in bulk from our representatives living in the Long Hair Village.

Our rice water is purchased at a fair price that complies with local standards. In addition to this, the Yao Women are paid for any promotional activity including, pictures, videos, and of course, their time. 

Our founder is Chinese and the majority of our team members are Chinese. 

Using shampoo and conditioner bars are pretty the same as using liquid shampoo and conditioner.

1. Wet your hair with warm water.

2. Wet the shampoo bar and lather it in your hand.

3. Massage it into your hair and scalp for 2 minutes.

4. Rinse thoroughly. Do the same with the conditioner bar. Just like liquid conditioner, the conditioner bar doesn't lather, just gently rub the bar until it creates some cream, then apply the cream on your hair.

We've made a video tutorial for you as well.

Every 2 days if your hair is on the oily side. 

2-3 times a week for normal hair. 

Every 5 days for dry hair. 

Around 40 washes, depending on how often you wash your hair and how you take care of your bars. 

You can store your bars in a soap dish or inside foaming nets. Make sure the foaming nets are clean and dry. 

If you have a regular hair routine to go through, feel free to combine it with our bars.

We love our furry friends, so we never test on animals and we make sure our ingredients are suitable for vegans. Check the full ingredients list on our product page. 

We do not use any synthetic fragrance in our bars.

Our bars are not saponified and their pH is 6.

Many of our customers with colour-treated hair use our bars without any issue. 

The Yao women’s rice water has been shown to promote healthy hair growth and thickening of the hair. 

There won't be residue left behind when the hair is washed properly. 

It’s the official cosmetic term we use for our Longji fermented rice water to comply with international standards.

Serine is derived from soy. Shea butter is a nut butter. Although these pose a low risk of allergies, you should always consult medical advice from your doctor. 

They provide a number of benefits, including: 

  1. Great durability
  2. Prevents hair breakage
  3. Boosts blood circulation

We accept the following payment methods: PayPal, VISA, Mastercard and Eurocard.
After your order gets shipped out, a confirmation emailed will be sent to your email, you can track your parcel there. If you have a Yao Secret account, details of all your orders can be found inside the account.Please note that it takes around 2 business for your order's tracking information to update.
We are able to cancel unprocessed orders upon request, please contact us before your order gets shipped out. However, we do not accept order cancellations once an order has been processed and left our warehouse.

We aim to process all orders within 2 business days, however, during busy periods this procedure can take longer. Once your order gets dispatched, depending on your location, the delivery time is usually 6-10 business days.

Please contact us immediately when you want to make changes to your order. However, once the order leaves our warehouse, we are not able to make any change.

We aim to process all orders within 2 business days, once your order gets dispatched, depending on your location, the delivery time is usually 6-10 business days. During busy periods, the delivery might take longer.

We offer delivery to major countries such as the UK, US, Australia, Canada, Japan, South Korea, and countries within the European Union or Schengen area. The international shipping fee is £5.95, free shipping is provided for orders over £30.

To be eligible for our returns & exchanges policy, products must have been purchased from yaosecret.com and you must provide a valid proof of purchase. Returning the products is your job and bars must be sent back at 75% or more of their original weight.

Once they've arrived at our returns warehouse, our team will take over and your return/exchange request will be processed within 2 business days. 

We kindly inform you that all shipping costs for returning and exchanging items, including fees and taxes, are at your own expense. 

We never resell returned bars due to health and safety measures.

For our customers in the European Union, UK, US, Canada, and Australia, no tax fee needs to be paid before receiving your package.

For other locations, the customer is responsible for any customs charges if applicable. 

You can create your Yao Secret account here. After your account creation, you can claim your welcome 10% OFF voucher here and track all your orders on your account page.
Click "forget your password" button on this page, enter the email you used for account registration, follow the email instructions you receive to reset your password.