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frequently asked questions
How many washes can I get from my bars?
Around 40-50 washes, depending on how often you wash your hair and how you take care of your bars.
How do you source your rice water?
Our fermented rice water is made by the Red Yao women and comes directly from the Longji Rice Terraces.
How do I use my bars?
Using shampoo and conditioner bars is pretty much the same as using liquid shampoo and conditioner.
- 1. Wet your hair with warm water.
- 2. Wet the shampoo bar and lather it in your hand.
- 3. Massage it into your hair and scalp for 2 minutes.
- 4. Rinse thoroughly. Do the same with the conditioner bar. Just like liquid conditioner, the conditioner bar doesn't lather, just gently rub the bar until it creates some cream, then apply the cream to your hair.
We've made a video tutorial for you as well.
When can I receive my order?
- UK: 1-3 working days
- EU, Singapore, Japan: 2-7 working days
- US: 4-8 working days
- Other Countries: 5-12 working days
Please note, when your order contains Fermented Rice Water Treatment, your entire order will be conveniently shipped together directly from our Chinese warehouse, and the shipping time is around 8-12 working days.
Our flat shipping rate is £5.95 (or equivalent value in other currencies we support), and all the customs fees will be PREPAID.
We offer FREE shipping to orders over £20 (or equivalent value in other currencies we support).