Depending on product availability, orders may be sent out from our British, Chinese or German warehouse and sometimes items in the same order may be dispatched separately.
Please note, when your order contains Fermented Rice Water Treatment, your entire order will be conveniently shipped together directly from our Chinese warehouse, and the shipping time is around 8-12 working days.
We aim to process all orders within 2 business days, however, during busy periods this procedure can take longer.
- UK: 1-3 working days
- EU, Singapore, Japan: 2-7 working days
- US: 4-8 working days
- Other Countries: 5-12 working days
Our flat shipping rate is £5.95 (or equivalent value in other currencies we support), and all the customs fees will be PREPAID.
We offer FREE shipping to orders over £20 (or equivalent value in other currencies we support).
We offer delivery to major countries such as the UK, US, Australia, Canada, Japan, and countries within the European Union or Schengen area. Our flat international shipping fee is £5.95 (or equivalent value in other currencies we support), and free shipping is provided for orders over £20 (or equivalent value in other currencies we support).
We kindly advise that instances of unsuccessful delivery resulting from errors in the shipping address entered during the checkout process are beyond our scope of responsibility. We are unable to make any changes to the addresses once the parcels leave our warehouse, please double-check your address before you complete your purchase.