Returns & Refunds
If for any reason you are not satisfied with your purchase from Yao Secret, you can return or exchange your purchase within 30 days from the date your received your order. Our customer service team will be gladly taking over the return or exchange process when you contact us via firstname.lastname@example.org, and will get back to you with further return & exchange instructions.
To be eligible for our return & exchange policy, products must have been purchased from yaosecret.com and you must provide a valid proof of purchase.
Don't like our products after you tried? Contact us at email@example.com so we can help resolve any issues you are having. If we can't solve you issue, you can return your products for a full refund. Returning the products is your job and bars must be sent back at 75% or more of their original weight. Once they've arrived at our returns warehouse, our team will take over and you’ll be refunded within 2 business days (excluding a flat shipping cost of £5.95 from our end and a 10% manual processing fee for used products). We kindly inform you that all shipping costs for returning and exchanging items, including fees and taxes, are at your own expense. We recommend you to send out the returning package via a trackable courier service.
We never resell returned bars due to health and safety measures.